Shipping And Return Policy

Thank you for shopping with us! Below are our shipping details.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order ships, you will receive a tracking number via email.

Shipping Options

  • Standard Shipping: 5–8 business days

  • Expedited Shipping: 3–5 business days

  • Express Shipping: 1–3 business days

Please note: Delivery times begin after order processing is completed.

Shipping Rates

Shipping costs are calculated at checkout based on the supplier’s location, selected shipping method, and delivery destination.

Free Shipping

We offer free Standard Shipping on all U.S. orders over $50 (after discounts, before taxes).

Additional Information

Some orders may ship separately due to multiple fulfillment locations. If you experience any shipping issues, please contact us at ela-socials@rwazi.com.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

To start a return, contact us at ela-socials@rwazi.com.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us at ela-socials@rwazi.com for any return-related questions.

Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.
If you have questions about your specific item, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be in the same condition as received—unworn or unused, with tags, in original packaging—and accompanied by proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at ela-socials@rwazi.com.