FAQ's

Welcome to our FAQ section. Here you’ll find answers to the most common questions about our products, orders, shipping, returns, and more.

As a print-on-demand store, each item is made specially for you after your order is placed. This allows us to maintain quality, reduce waste, and deliver unique products featuring our brand’s designs.

Are your products custom-made?

Yes. All of our products are made-to-order. Once you place an order, the item is specially produced just for you.
Will the printed design fade or peel over time?

Our products are made using high-quality printing methods designed for durability. Proper care (such as following washing instructions) will help maintain the print quality.
Can I modify or cancel my order after placing it?

Because our products are processed quickly for production, order changes or cancellations may only be possible within a short time after purchase. Please contact us immediately if you need assistance.
How do I choose the correct size?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number via email.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
What condition must my item be in to qualify for a return?

How do I request a return?
How do I request a return?

To start a return, please email us at ela-socials@rwazi.com. Once your return is approved, you will receive a return shipping label and instructions on how to send your item back.
Can I send an item back without contacting you first?

No. Items returned without prior approval will not be accepted.
What should I do if my item arrives damaged, defective, or incorrect?

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Shipping Policy
How long does it take to process my order?

Orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a tracking number once your order has shipped.
What shipping options are available?

We offer the following shipping methods:

  • Standard Shipping: 5–8 business days
  • Expedited Shipping: 3–5 business days
  • Express Shipping: 1–3 business days

Delivery times start after the order has been processed.
Do you offer free shipping?

Yes! We offer free Standard Shipping on all U.S. orders over $50 (after discounts, before taxes).
What should I do if there’s a shipping issue?

If you experience any shipping issues, please contact us at ela socials@rwazi.com, and we will assist you promptly.

If you encounter any issues or have questions while browsing our store, you can easily reach out to us through the chatbox. Our friendly support team is always ready to assist you promptly.